Better Technology, Better Care

Frequently Asked Questions for Doctors

Our aim is to offer better technology to healthcare providers who in turn can provide better care for the health seekers.

S10.Clinic offers the doctors a platform to engage digitally with the health seeker community. They can seamlessly connect with the patients anywhere anytime from the app. Some of the features of the app include:

  • Easy appointment scheduler
  • Quick way to manage patient database
  • Sms & email alerts
  • Create Your Own Prescription/Visit Notes/Diagnosis Templates
  • Virtual scribing & Virtual consultations with the patients
  • Chat support to engage with your patients with a single click
  • Electronic Medical Records

S10.Clinic also offers the patients a platform to interact and consult with the doctor of their choice at the comfort of their home. Some of the features that we offer are

  • Patients can now use this platform for online consultations Virtually consults with quality doctors anytime, anywhere.
  • Easy to read and understand E-prescriptions and patient visit summary.
  • Safe and Secure online payment gateway.

You can book a consultation for in person as well as an online consultation either on the website or mobile app of S10.Clinic.

This may happen due to poor internet connectivity. In such cases, please check your internet connection and if the issue persists, please reach out to us at onlineconsulting@s10.clinic with the screenshot of the error and we will get this checked from our end. You can also call us at 044-40510510.

Please note: Please ensure you have given access to your audio and video to your browser in the settings panel.

Yes! You will receive an email after the online consultation with the following - Provisional diagnosis, visit notes, prescription and follow up.

Please note: You will have to fill the prescription before the consultation is over. Once the consultation time is over you will not be able to add or edit the prescription.

Yes. The prescription generated during the online consultation is as good as a physical prescription and will be valid for 6 months from the date of issue (as per government regulations).

You will be able to speak and interact with the patient only for the time you have specified.

Please note: Please fill out the Diagnosis, Prescription, Visit notes and Follow up before your consultation time ends. Once you end a consultation you will not be able to edit / view the Diagnosis, Prescription, Visit notes and Follow up.

Safety of your data is our top priority. We have multi-level security checks, multiple data backups, and stringent policies in place to ensure your data remains safe and secure. Additionally, we are a HIPAA compliant company and we take data privacy and security very seriously. All data on S10.Clinic is secured with 256-bit encryption.

Yes. All the doctors on the S10.Clinic platform are 100% genuine and their degrees have been verified. More about the verification process: Doctors are asked to provide the following documents as a first step.

  • Government issued photo ID (Passport/Aadhaar/PAN Card)
  • Their registration number
  • Copies of their medical degrees if these are not already updated in their MCI registration

Once the above mentioned documents are submitted our team verifies the information against the medical council database.

All the patients who use the S10.Clinic platform will be called and verified by our support squad before their consultation with the doctors.

After the online consultation you will receive a feedback form where you can rate your experience and tell us what went well, what we need to work on. We take your feedback very seriously and this helps us to improve our app and our services.

It's easy! All you have to do is just inform us 48 hours before you want to change your consultation time and we change it for you.

Please note: Make sure you reach out to us with the change you want during Office hours (Monday to Friday 9am to 6 pm)

The money will be credited to the account that you have given us on the first week of every month. You will also receive patient appointment details, break-up of the consulting payment and an invoice from S10.Clinic.

We're always there for you! You can reach out to our Support Squad at 044-40510510 or send us an email at onlineconsulting@s10.clinic. You can also DM us on Facebook we will be happy to assist you.

We've got you covered! All you have to do is call our support squad or send us an email when you receive the appointment booking via email and SMS that you would like to reschedule with a reason.

Please note: You will have to provide 2 time slots for each rescheduled online consultation to check with patients convenience.

Frequently Asked Questions for Patients

Our aim is to offer better technology to healthcare providers who in turn can provide better care for the health seekers.

Just go to the S10.Clinic website and click on the "Book appointment" button on the homepage of the website/app, select a specialty and find the doctor of your choice. Once you select a doctor, you can click on the "Consult Online" button to select your preferred date and time.

Once you select the date and time all you have to do is sign up / login to the platform and make the payment online using your credit / debit card on the Razor pay or CC Avenue gateway. Then, you will receive the consultation link via sms / email.

Our online consultation platform is optimized for the following browsers: Google Chrome and Safari. Please ensure you are free 10 minutes prior to your appointment.

All you have to do is find a well light and quiet place with good internet connectivity, preferably a place with Wi-Fi access. Switch on your microphone (for laptop / mobile and allow browser to access it).

Please note: If you are not able to open the link please delete your browser history and cache files of your browser and try again.

This may happen due to poor internet connectivity. In such cases, please check your internet connection and if the issue persists, please reach out to us at onlineconsulting@s10.clinic with the screenshot of the error and we will get this checked from our end. You can also call us at 044-40510510.

Please note: Please ensure you have given access to your audio and video to your browser in the settings panel.

You will receive an email after the online consultation with the following - Provisional diagnosis, visit notes, prescription and follow up.

Yes. The prescription generated during the online consultation is as good as a physical prescription and will be valid for 6 months from the date of issue (as per government regulations).

You will be able to speak and interact with the doctor only for the time he has specified.

Yes. The e-prescription will be valid for offline pharmacies as well.

Safety of your data is our top priority. We have multi-level security checks, multiple data backups, and stringent policies in place to ensure your data remains safe and secure. Additionally, we are a HIPAA compliant company and we take data privacy and security very seriously. All data on S10.Clinic is secured with 256-bit encryption.

All the patients who use the S10.Clinic platform will be called and verified by our support squad before their consultation with the doctors.

You don't have to worry about it. In that case an automatic refund is initiated from our end, and it will reflect in your bank account within 6-7 business days.

Or you can reach out to us at 044-40510510 or onlineconsulting@s10.clinic and we will be happy to help you.

Don't worry if you've missed the online call with the, you can easily reschedule the call with your preferred doctor 10 minutes prior to any consultation. All you have to do is click on the "Reschedule" option in the appointment email.

Or you can reach out to us at 044-40510510 and we can book the same for you.

Please note: If you do not show up or miss an appointment after your appointment time, you won't be able to reschedule it.

You can reschedule any appointment you make 10 minutes before the consultation free of cost. If you want to reschedule any appointment after the consultation time has started you will have to book a new appointment with your preferred doctor. No refund will be offered in such cases.

After the online consultation you will receive a feedback form where you can rate your experience and tell us what went well, what we need to work on. We take your feedback very seriously and this helps us to improve our app and our services.

We're always there for you! You can reach out to our Support Squad at 044-40510510 or send us an email at onlineconsulting@s10.clinic. You can also dm us on Facebook we will be happy to assist you.